If you have received a damaged or incorrect product, immediately take a photo of the item(s) and then contact us at VictoryLabsOnline@gmail.com within 7 days of receiving your item.
Victory Labs cannot accept returns on e-liquid due to the nature of products and to eliminate our risk of selling tampered products. If you have an issue with your order please contact us at VictoryLabsOnline@gmail.com . Victory Labs will take any issues into consideration and come to a fair resolution on a case by case basis.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.